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Energy bills can sometimes feel like a puzzle that’s impossible to solve. For many older Australians, rising electricity costs make up a big part of household expenses, so understanding what you’re paying for—and how to save—can make a real difference. That’s why programs like Energy4Seniors, run by Council on the Ageing (COTA) Queensland with support from the Association of Residents of Queensland Retirement Villages (ARQRV), are so valuable. They give seniors practical tips and friendly guidance to take control of energy use.
The latest episode of the popular Energy4Seniors webinar series is “Making Sense of Your Electricity Bill & Knowing the Energy and Water Ombudsman” with experts from the Energy and Water Ombudsman who unpacked what you need to know about understanding and interpreting your energy bill in Queensland.
Reading your bill doesn’t have to be confusing. Modern energy bills are designed to be clear and simple, showing your total charges, due date, and any discounts, concessions, or rebates you might be eligible for. If you live in a retirement village, energy charges may sometimes be bundled with rent or other services, but you still have the right to see a clear breakdown of costs.
One of the biggest changes in recent years is the introduction of smart meters. These clever devices track your electricity use in real-time, giving a more accurate picture of what you’re actually consuming. Unlike older meters, which estimate usage, smart meters let your bill reflect your true electricity habits. They also make it possible to take advantage of different pricing periods. Peak times—usually late afternoon to early evening—are the most expensive, while off-peak times, such as overnight, cost less. Some plans even have a shoulder period in between. By knowing when electricity is cheapest, you can shift activities like washing or running the dishwasher to save money.
If you’re curious about whether you’re on the best plan, the government website Energy Made Easy allows you to compare offers from different providers. Using your National Metering Identifier (NMI) from your bill can help make these comparisons accurate, ensuring you find a plan that suits your household.
And if anything goes wrong—like a billing error, missing rebate, or service problem—the Energy and Water Ombudsman Queensland (EWQ) is there to help. Their team provides free, independent support to resolve disputes and make sure you’re treated fairly.
Understanding your energy use doesn’t have to be overwhelming. With a smart meter, a clear bill, and support when you need it, you can take charge of your electricity, reduce costs, and even make your home more comfortable. Programs like Energy4Seniors are all about giving seniors the confidence and tools to make smarter energy choices and stretch your budget further—without the stress.
Bottom line—and what’s next
Smart meters won’t slash bills on their own. What they offer is clarity. With a clearer view of when and how you use power, you can make small, confident changes that can add up over the year by choosing a tariff that fits, shifting a few habits and reducing the risk of bill shock.
Watch the full Energy4Seniors session, Making Sense of Your Electricity Bill & Knowing the Energy and Water Ombudsman free via COTA Queensland.
Energy4Seniors offers valuable tools and expert insights, which you can find at www.cotaqld.org.au/energy4seniors. This site will be updated to make sure you have all the key information of the program.
