The Older Persons Advocacy Network (OPAN) has welcomed the appointment of Treasure Jennings as the Aged Care Quality and Safety Complaints Commissioner.
Ms Jennings (pictured) will commence in the new role on 1 November, which coincides with the new Aged Care Act taking effect.
OPAN CEO, Craig Gear said the appointment was a significant milestone in fostering a fairer and safer sector.
“We welcome this appointment and congratulate Treasure Jennings,” Mr Gear said.
“Treasure brings a wealth of invaluable experience and a track record of leading consumer complaints and dispute resolution across the public and private sectors.”
Ms Jennings has more than 20 years of experience in management and senior leadership roles, notably as the joint Mental Health Complaints Commissioner and Disability Services Commissioner. She is also a former Public Transport Ombudsman.
“OPAN and other community organisations pushed for this role to be independent and have a direct line of responsibility to the Minister for Aged Care and Seniors. This will help build trust and deliver strong restorative justice pathways, ensuring complaints are managed in a timely manner,” said Mr Gear.
“We look forward to working with Treasure and her team to ensure the rights of older people accessing aged care are respected and promoted,” he said.
