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Sunday, July 21, 2024

New lost property portal goes live

The Queensland Police Service (QPS) will tomorrow launch a new online lost property reporting platform that is expected to save police officers 8,100 hours per year, streamlining more than 38,500 reports received via phone and to stations each year.

QPS says the reporting portal will be accessible from a computer, tablet or mobile device, and will migrate almost all lost property reporting away from the police frontline.

The new service will also generate an instant reference number for community members, to help with follow up communication.

Acting Superintendent Kevin Fitzgibbon said the new online reporting system would provide a more instantaneous service for community members who currently contact Policelink via phone or attend a police station to report lost property.

“This new system saves valuable policing time and resources that were previously allocated to lost property reporting and provides better service to the public with a report number to their nominated email address within minutes,” A/Supt Fitzgibbon said.

“In 2019, police took more than 38,500 lost property reports which resulted in 8,123 hours of time spent lodging those reports.

“This new system will allow us to redirect resources to frontline officers that will allow us to strengthen the Service’s capability to prevent, disrupt, respond and investigate crime all while providing a better service to the community.

“With our transition from previous reporting to our exclusively online system, police officers and Policelink Client Services Officers are still available to assist vulnerable community members.

“I am incredibly proud of the work that has gone into launching this new system that will allow vital police resources to be re-allocated to frontline policing.”

For more information on the new system, click here.

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