The Queensland Police Service (QPS) has launched a Community Experience Survey to seek the views and experiences of individuals or businesses who have contacted Police.
Acting Superintendent, Rob Fleischer said the survey will allow the QPS to hear directly from the community, which will help shape future improvements to the way services are delivered across the state.
“The feedback from these surveys is highly important as it provides us with insight on how services are being received by the Queensland community and contributes to strengthening how we respond to the community’s needs,” said Acting Superintendent Fleischer.
He said community members who have contacted police may receive an email or SMS invitation to complete the short online survey.
Invitations will be sent from the independent research partner, Enhance Research.
“The information we receive from the survey will be used as an evidence base to inform future training requirements as well as improvements to our processes and systems,” Acting Superintendent Fleischer said.
“Engaging an independent partner is important as we wish to assure all participants that their responses will remain anonymous.
“Whether contact was made through Policelink, by phoning Triple Zero (000) or by attending a police station in person, we are interested in hearing about your experience.”
The survey will take 5 – 7 minutes to complete. For more information and FAQs please visit https://www.police.qld.gov.au/initiatives/community-experience-survey.
