Veterans and their families have been invited to comment of the effectiveness of the Department of Veterans’ Affairs’ (DVA) consultation framework, with a view to improving future engagement to better represent all veterans and their families.
DVA’s National Consultation Framework (NCF) is reviewed every three years to ensure it continues to best serve the interests of the serving and ex-service community and their families.
The Department says this year’s review focuses on the efficiency of the current consultation model by engaging with the broader ex-serving community, with a view to facilitating a more open and consultative environment.
“DVA is going through the most significant reform in its history to ensure serving personnel, veterans and their families can access the services they need, when they need them. Co-design is an important part of this transformation,” the Department said.
“Your views are important to the Department and may help streamline consultation methods to make sure they are fit-for-purpose,” it said.
“The NCF is responsible for formal consultation between the serving and ex-service community and the Department. It aims to ensure the needs and views of veterans and their families are listened to through forum structures, membership of forums, and capacity of member organisations.”
The review will provide recommendations around facilitating a more open and consultative environment within the contemporary ex-service veteran landscape.
The survey will be available until 26 July, with the final report of the NCF Review is expected to be completed in late 2020.