A wellbeing call service to help support Canberrans during the COVID-19 pandemic has been launched by the ACT Government and Red Cross.
Minister for Community Services and Facilities, Suzanne Orr said the multilingual service would offer connection and support to Canberrans to help them maintain their wellbeing through regular conversation.
“The aim of the calls is to help people feel safe, calm, connected to others and able to access the services and supports they need,” said Minister Orr.
“Through this program, registered residents will be connected with a friendly Red Cross volunteer who can call them as required to check-in and see how they are doing.
“I am pleased that we are able to offer this service during such a difficult time, when it is so important for everyone to feel connected. The Wellbeing Calls Service has been really beneficial in the past especially for those residents living in rural areas – sometimes these calls may be the only contact some residents have in the whole day.”
She said the calls would be conducted by Canberra-based Red Cross volunteers from the ACT Emergency Services and Social Support teams.
“All volunteers are trained and experienced in supporting vulnerable people.”
Australian Red Cross Director for ACT, Poppy Brown said the Red Cross welcomed the support of the ACT government to help roll out the program to thousands of people across the Territory.
“We know that social isolation can lead to increased stress levels, and that’s why the support offered by our experienced Red Cross volunteers will bring help and links to essential services for vulnerable people at this difficult time,” said Ms Brown.
“Red Cross has been responding to emergencies for 106 years and COVID-19 is no different. We’re here for the people that need us most. This service will bring comfort to so many people.”
Canberrans who would like to register for the service can call 6234 7630 between 8am and 4pm daily or register for a call online from:https://www.communityservices.act.gov.au/connect-in-canberra/Community-Services-and-Support
