NSW
City of Coffs Harbour Council’s holiday parks have picked up major national BIG4 awards.
The fan favourite parks at Sawtell and Park Beach – run by the Council as appointed Crown Land Managers – were toasted at a gala function at Movie World on the Gold Coast.
BIG4 Sawtell Beach Holiday Park won the Customer Service Excellence Award, and also a performance award along with the City’s Park Beach Holiday Park.
“This is a ringing endorsement for these family-friendly holiday destinations where memories and new friendships are forged year-round,” said Mayor, Nikki Williams.
“Tourism is a key industry for Coffs and the quality of these City-managed parks complements our positioning as a premier location for experiences.”
Council Business Services Director, Steve Bayliss said all four of the City parks have been trading strongly.
“The Coffs Coast Holiday Parks far exceed state and national industry standards, with cabin occupancy rates well above the national average of 69% and site occupancy rates above the national average of 50%,” Mr Bayliss said.
“These BIG4 awards are the cream on top for our holiday park network which has worked hard to achieve sustained success.”
BIG4 Sawtell Beach was a star in the Customer Service Excellence Award where ReviewPro analyses park customer reviews across platforms like Google, Facebook, and online travel agents.
The BIG4 award is given to parks with a ReviewPro score above 90%, and the City’s Sawtell Beach park achieved an outstanding 91%.
“That high marker is a reflection on the team’s exceptional dedication to guest satisfaction,” Mr Bayliss said.
